At Gates of Olympus, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns and Refunds Policy below for details.
1. Returns
1.1 Eligibility for Returns
- Products must be returned within 14 days of receiving your order.
- Items must be unused, unopened, and in their original packaging.
- Certain items, such as personalized products or items marked as non-returnable, are not eligible for returns.
1.2 How to Initiate a Return
To initiate a return:
- Contact us at info@olymposgates.site with your order number, the reason for the return, and any supporting documentation (e.g., photos if the item is damaged).
- Our customer support team will provide instructions on how to proceed with the return.
1.3 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or damaged item).
- Ensure the package is securely packed to avoid further damage during transit.
2. Refunds
2.1 Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will be applied to your original payment method.
- Refunds typically take 5–10 business days to reflect in your account, depending on your payment provider.
2.2 Partial Refunds
Partial refunds may be issued for items that:
- Show signs of use.
- Are missing original components or packaging.
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@olymposgates.site to arrange the exchange process.
4. Non-Returnable Items
The following items are not eligible for returns or refunds:
- Personalized or custom-made products.
- Items marked as final sale or non-returnable.
- Opened or used cosmetics and fragrances due to hygiene reasons.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please:
- Contact us within 48 hours of receiving the package.
- Provide photos of the item and packaging.
- We will offer a replacement or a full refund, including return shipping costs, if applicable.
6. Cancellations
Orders can be canceled for a full refund before they are shipped. Please contact us immediately if you wish to cancel your order. Once the order has been dispatched, it cannot be canceled, but it may be eligible for a return under this policy.
7. Contact Information
For any questions about returns, refunds, or exchanges, please contact us:
- Phone: +90 242 315 56 56
- Email: info@olymposgates.site
- Address: Zafer Mahallesi Yıldırım Beyazıt Caddesi No: 91, Kepez, 07025 Antalya
- Website: https://olymposgates.site
We are committed to ensuring a positive shopping experience. Thank you for choosing Gates of Olympus!