Welcome to the Gates of Olympus FAQ page! Here, we’ve answered some of the most commonly asked questions to help make your shopping experience smooth and enjoyable. If you don’t find what you’re looking for, feel free to contact us.
1. Orders and Shipping
Q: How do I place an order?
A: Simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, fill in your details, and complete the payment.
Q: How long will it take to receive my order?
A: Delivery times depend on your location and chosen shipping method. Standard delivery within Turkey takes 3–7 business days, while express delivery takes 1–3 business days.
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email. Use it to monitor your shipment’s progress.
Q: Do you offer international shipping?
A: Yes, we ship to select international destinations. Delivery times and fees vary by location.
2. Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, bank transfers, and cash on delivery (for select locations in Turkey).
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed securely through trusted payment gateways. We do not store your payment details.
Q: What should I do if my payment is declined?
A: Check your card details, ensure you have sufficient funds, and contact your bank if needed. If the problem persists, contact us for support.
3. Returns and Refunds
Q: Can I return a product?
A: Yes. Returns are accepted within 14 days of receiving your order, provided the product is unused, unopened, and in its original condition. Please see our Returns and Refunds Policy for more details.
Q: How long does it take to process a refund?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned item.